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Warranty Policy

ECO Trans Product Warranty

At ECO Trans (operated by NARO GENERAL TRADING L.L.C), we are committed to delivering reliable, high-quality solar and technology products designed to meet international performance and safety standards. By purchasing ECO Trans products, customers agree to the terms described in this Warranty Policy.

Warranty Period

Energy Storage Batteries

5–10 Years

Limited Warranty

Solar Inverters

3–5 Years

Limited Warranty

Accessories & Components

Varies

By product type

The warranty period begins on the date of delivery or shipment confirmation unless otherwise agreed.

Products Covered

·Residential Energy Storage Systems
·Commercial Energy Storage Systems
·Lithium Battery Systems
·Solar Inverters
·Hybrid Inverters
·CCTV & Networking Equipment
·Related ECO Trans Accessories

What Is Covered

ECO Trans's warranty may cover manufacturing defects, material defects, workmanship defects, performance failures from manufacturing issues, and product malfunctions under normal operating conditions. Where a valid warranty claim is approved, ECO Trans may choose to:

·Repair the product
·Replace the product or defective components
·Provide an equivalent replacement product
·Offer another reasonable solution at ECO Trans's discretion

What Is Not Covered

Improper Installation

Installation not per official instructions, by unqualified personnel, or with incorrect wiring/configuration.

Misuse or Negligence

Abuse, improper operation, unauthorized modifications, improper storage, or accidental damage.

External Factors

Fire, flood, lightning, earthquake, natural disasters, power surges, or environmental damage.

Unauthorized Repairs

Any repair, modification, or disassembly performed without ECO Trans's approval may void warranty coverage.

Warranty Claim Procedure

To submit a warranty claim, customers should provide:

·Proof of purchase
·Product serial number
·Product model information
·Description of the issue
·Photos or videos showing the problem
·Installation information if requested

Warranty Limitations

ECO Trans shall not be responsible for: loss of profits, loss of revenue, loss of business opportunities, project delays, labor costs, installation costs, removal costs, or indirect/consequential damages.

For warranty assistance, technical support, or claim submissions, contact ECO Trans through the official support channels provided on the website.
NARO GENERAL TRADING L.L.C

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