↩️

Return & Refund Policy

Introduction

At ECO Trans (operated by NARO GENERAL TRADING L.L.C), customer satisfaction is extremely important to us. Due to the nature of industrial equipment, international shipping, customized orders, and containerized freight, returns and refunds are subject to the terms outlined in this policy. By placing an order with ECO Trans, customers agree to the conditions described below.

General Return Eligibility

ECO Trans accepts return requests only under specific circumstances and subject to approval by our support team. A return request may be considered if:

·The product received is significantly different from the confirmed order.
·The product arrives with verified manufacturing defects.
·The wrong product was shipped by ECO Trans.
·The product is damaged before shipment and documented by ECO Trans.
·The issue is reported within the required notification period.

All return requests must receive prior written authorization from ECO Trans before any product is returned.

Non-Returnable Items

Customized Products

Products manufactured according to customer specifications, custom branding, OEM products, or customized configurations.

Used Products

Products that have been installed, commissioned, modified, or used.

Special Project Orders

Products manufactured specifically for project requirements.

Clearance or Promotional Items

Products sold under special promotions, clearance sales, or final-sale agreements.

Incorrect Customer Orders

Orders placed incorrectly regarding model selection, specifications, quantities, voltage requirements, or other product options.

Return Authorization Process

1Contact ECO Trans Support.
2Provide: order number, product model, serial number, description of the issue, photos and videos, supporting documentation.
3ECO Trans reviews the request.
4If approved, ECO Trans provides return instructions and authorization details.

Unauthorized returns may be rejected.

Return Shipping Costs

ECO Trans Responsibility

ECO Trans may cover reasonable return-related costs when the wrong product was shipped, a confirmed manufacturing defect exists, or ECO Trans is directly responsible for the issue.

Customer Responsibility

Customers are generally responsible for return shipping costs when the order was placed incorrectly, the customer changes their purchasing decision, or the issue is not covered by warranty or return eligibility requirements.

Refund Policy

Approved refunds may be issued only after return authorization is granted, returned products are received and inspected, and ECO Trans verifies eligibility. Refund amounts may be adjusted to account for:

·Shipping costs already incurred
·Customs expenses
·Banking fees
·Product condition

Order Cancellation Policy

Before Production

Orders may be eligible for cancellation before production or shipment preparation begins.

During Production

Orders already in production may be subject to cancellation fees or may not be eligible for cancellation.

After Shipment

Orders generally cannot be cancelled once shipped.

Limitation of Liability

ECO Trans's liability relating to returns and refunds shall be limited to the original amount paid for the affected product or order. ECO Trans shall not be responsible for business interruption, lost profits, project delays, installation costs, labor costs, or indirect/consequential damages.

For return requests or refund inquiries, contact ECO Trans through the official support channels available on the website.
NARO GENERAL TRADING L.L.C

← Back to ECO Trans Home